Technical Services Manager for High-Profile Clients in Palma De Mallorca

hace 1 semana


Palma, Baleares, España Omniaccess S.L. A tiempo completo
About the Role

We are seeking a highly skilled Technical Services Manager to join our team at OmniAccess S.L. in Palma De Mallorca.

Job Summary

The successful candidate will be responsible for delivering exceptional technical services to our high-profile clients, ensuring their needs are met and exceeded through proactive issue resolution, effective communication, and strong leadership.

Key Responsibilities
  • Proactively monitor customer incidents and outages, escalating if necessary, to ensure timely resolution.
  • Collaborate with technical resources to set up triage troubleshooting calls, resolving issues efficiently.
  • Serve as the central point of contact for escalated issues outside of business hours, providing updates and support to both customers and internal stakeholders.
  • Support project management with customer-specific projects, ensuring seamless execution and delivery.
  • Work closely with sales counterparts to provide technical support during meetings with clients, fostering strong relationships and driving business growth.
  • Ensure customers have all necessary spare equipment onboard, guaranteeing minimal downtime and maximum uptime.
  • Maintain accurate and up-to-date customer information across all operations systems, facilitating efficient issue resolution and improved customer satisfaction.
Requirements

To succeed in this role, you will require:

  • Strong communication and influencing skills, enabling effective interaction with technical and non-technical personnel.
  • Native or near-native English language proficiency.
  • Experience leading resources or project management, a significant plus.
  • Familiarity with VSAT equipment and knowledge of LAN/WAN/WLAN network systems, preferred.
  • Bachelor's degree in computer science, engineering, or relevant work experience.
Desired Qualifications

Aplus would be desirable qualifications include:

  • Experience with Cisco Networking and certifications.
  • GVF VSAT Certifications.
Salary

We offer a competitive salary range of €60,000 - €80,000 per annum, depending on experience.

About Us

OmnioAccess S.L. is a leading provider of technical services, committed to delivering exceptional experiences to our high-profile clients.



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