Customer Service Manager
hace 5 días
Overview
We are seeking a highly skilled Customer Service Manager to work directly with our critical clients in the maritime and yachting industry. This role requires strong communication and influencing skills, as well as the ability to interact effectively with technical and non-technical personnel.
Job Description
The ideal candidate will have 3+ years of experience with VSAT and/or LAN / WAN / WLAN network systems, and a Bachelor's degree in computer science, engineering, or a relevant field. Experience leading resources or project management is a plus. The successful candidate will be responsible for building close relationships with assigned clients and their management teams, ensuring that all client requests and issues are proactively addressed by the operations organization.
Responsibilities:
- Proactively monitors customers' incidents and outages for escalations if necessary.
- Sets up triage troubleshooting calls with relevant technical resources to resolve issues.
- Acts as central point of contact for escalated issues after hours.
- Helps project management with customer-specific projects.
- Helps sales in meetings and coordination.
- Coordinates installation and integration of new services.
Requirements:
- Excellent people skills.
- Strong communication and influencing skills.
- Ability to interact and communicate effectively with technical and non-technical personnel.
- Native or near-native English speaker.
- Experience leading resources or project management a plus.
Benefits
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as opportunities for continuous training and further growth within the company. Our team values diversity and is based in a Technology Business Park in Palma de Mallorca.
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