Luxury Customer Advisor for Global E-commerce Leader

hace 1 semana


Palma, Baleares, España Mytheresa A tiempo completo

Mytheresa, a leading global digital luxury shopping platform, is seeking an experienced Luxury Customer Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.

About the Role

We are looking for a highly skilled and motivated individual who can provide advisory and support services to our customers concerning the order process. You will answer customer requests via phone calls and emails, provide best-in-class customer service, and continuously improve internal processes.

Requirements
  • Native verbal and written knowledge of UK English
  • First experience in customer care or a service-oriented industry
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer data
  • Flexibility and ability to work under pressure, capacity for teamwork
Benefits

We offer a competitive salary of €40,000 - €60,000 per annum, depending on experience. Additional benefits include:

  • Up to 32 days of holiday, depending on length of service
  • Mobile office / Mobile office abroad (job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care)
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Individual support on mental health & well-being
  • Employee Share Purchase Plan

As a fast-growing company, we ensure a fast and equal hiring process. Creating a strong, diverse, and inclusive team is essential for Mytheresa. Your expertise and motivation matter more than your individual walk of life. Join us in shaping the future of e-commerce



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