Travel Operations Specialist
hace 4 días
We are seeking a highly skilled Travel Operations Specialist to join our Customer Relationship Center at Hotelbeds Group.
About the RoleIn this exciting position, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that all clients' requests, issues, and complaints are resolved promptly and accurately.
Key Responsibilities- Provide top-notch customer service via phone calls and emails.
- Act as a proactive problem-solver, identifying opportunities to improve client satisfaction and loyalty.
- Promote goodwill by maintaining strong relationships with clients and internal sales teams.
- Negotiate fair compensation, refunds, or solutions for clients.
To succeed in this role, you should possess:
- Fluency in English (or other specified languages).
- Excellent time management skills and ability to work under pressure.
- Strong communication and negotiation skills.
As a Travel Operations Specialist, you will enjoy:
- A permanent contract with full-time employment.
- A hybrid working arrangement with 1 day in the office and 4 days from home.
- A range of additional benefits.
$45,000 - $65,000 per year, depending on experience, is estimated for this position in Mallorca, Spain.
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