Customer Success Manager

hace 4 semanas

Barcelona, Barcelona, España Ptc A tiempo completo
Transforming the Future of Customer Success

At PTC, we're revolutionizing the way companies operate and innovate. Our software bridges the physical and digital worlds, empowering businesses to improve operations, create better products, and drive growth. As a key member of our Customer Success Management team, you'll play a critical role in helping our Enterprise customers maximize the value of their PTC solutions.

Key Responsibilities:
  • Develop and maintain strategic relationships with Direct Strategic/Enterprise and Commercial customers.
  • Establish and execute partnership operating frameworks to drive effective adoption, expansion, and renewal.
  • Collaborate closely with PTC stakeholders to provide expert guidance to executive, program, and technical teams.
  • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
  • Contribute to the success of account teams by identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
  • Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
Requirements:
  • Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences.
  • Deep domain and relationship management experience.

We're passionate about delivering exceptional customer experiences and committed to the success of our customers. If you're a strategic thinker with a passion for customer success, we want to hear from you.

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