Payment Experience Associate
hace 3 semanas
Job Description:
The Opportunity
We are seeking a Payment Experience Associate to join our team at Flywire. As the first point of contact for our customers, you will be equipped with broad knowledge of Flywire's core business capabilities, allowing you to troubleshoot any aspect of our payer's problems. You will guide customers through their payment process, liaising closely with all departments in a fast-paced environment where growth and change are the norm.
Key Responsibilities:
- Develop a thorough understanding of the company's products, services, and policies to provide accurate, efficient, and personalized solutions to Flywire users.
- Handle customers' questions and concerns by phone, chat, email, or any applicable contact channels with speed, professionalism, and empathy.
- Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
About Flywire:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel, and B2B industries. We've digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world.
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