Payment Solutions Coordinator

hace 3 días


Valencia, Valencia, España Virtuagym A tiempo completo

Virtuagym is looking for a highly skilled Payment Solutions Coordinator to join our Global CS Team in Spain. This remote position offers an exciting opportunity to be part of a dynamic team and contribute to creating a healthier and happier world.

About the Role

This role involves taking charge of day-to-day customer operations and acting as a commercial project manager for VG Pay, our latest payment solution. You will collaborate with multiple teams, working closely with the VG Pay Product and Development teams to suggest improvements, partnering with Customer Success to provide second-line support, and equipping Sales with the tools to close VG Pay deals. You will also work externally to support customers during onboarding and serve as a key contact for our payment providers.

Key Responsibilities
  • Act as the Point Of Contact for all VG Pay related requests to get customer KYC's approved and make them successful processing their payments.
  • Stay in close contact with our Management and Product & Development teams to provide them with your expertise on how to improve our products and services.
  • Take ownership in the tool management of our Payment Solutions / Payment Methods (Adyen, Mollie).
  • Act as project manager for new product and market rollouts.
  • Train our teams (CS and Sales) and create self-service resources for our customers.
  • Work closely together with our Finance and Data team to track the generated revenue.

You will be responsible for staying up to date with new developments in the markets we serve and the FinTech industry.

About You

We are looking for someone with strong communication skills, who can comfortably work across teams and with external partners. You should have experience with project management, being able to smoothly coordinate all projects from concept to completion, ensuring all stakeholders stay aligned. A commercial and customer-centric mindset is essential to deliver results and high-quality service. Additionally, you should be a real problem solver and able to handle a wide range of challenges in a fast-paced, evolving environment.

We estimate that this role will come with a competitive salary in the range of €50,000 - €70,000 per year, depending on experience and qualifications.



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