Payment Experience Associate

hace 3 semanas


Valencia, Valencia, España Flywire A tiempo completo

About the Role

We are seeking a highly skilled Payment Experience Associate to join our team at Flywire. As a Payment Experience Associate, you will be the first point of contact for our customers, guiding them through their payment process and providing personalized solutions to their queries.

Key Responsibilities

  • Develop a thorough understanding of Flywire's products, services, and policies to provide accurate and efficient solutions to customers.
  • Handle customer inquiries and concerns via phone, chat, email, or other contact channels with speed, professionalism, and empathy.
  • Carry out proactive payer outreach to support the completion of bookings or resolution of issues.
  • Solve complex payment problems using different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Collect feedback to better understand payment issues and payer trends, and escalate insights to senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.

Requirements

  • Business proficiency in English; any other language such as French or Portuguese would be a plus.
  • 2 years of experience in customer support, a background in banking or payments is a plus.
  • Strong work ethic focused on learning and effectively performing assigned tasks.

What We Offer

  • Competitive compensation, including Restricted Stock Units.
  • Employee Stock Purchase Plan (ESPP).
  • Flying Start - Our immersive Global Induction Program.
  • Dynamic & Global Team.
  • Wellbeing Programs.
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.


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