Payment Experience Professional
hace 1 semana
Flywire is a global payments enablement and software company seeking a Payment Experience Associate to join our team. As a Payment Experience Associate, you will be the first point of contact for our customers, guiding them through their payment process and troubleshooting any issues they may encounter.
Key Responsibilities
- Develop a thorough understanding of Flywire's products, services, and policies to provide accurate and efficient solutions to our customers.
- Handle customer inquiries and concerns by phone, chat, email, or other applicable contact channels with speed, professionalism, and empathy.
- Be a brand ambassador and make a positive first impression of Flywire.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Requirements
- General Business proficiency in English.
- Any other language such as French or Portuguese would be a plus.
- 2 years of experience in customer support; a background in banking or payments is a plus.
- Strong work ethic focused on learning and effectively performing assigned tasks.
What We Offer
- Competitive compensation, including Restricted Stock Units.
- Employee Stock Purchase Plan (ESPP).
- Flying Start - Our immersive Global Induction Program.
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media.
About Flywire
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda.
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