Dedicated Customer Experience Associate

hace 1 día


Valencia, Valencia, España Jl Talent Partners A tiempo completo

We are seeking a highly skilled and experienced Dedicated Customer Experience Associate to join our client's team in Greece. This is a fantastic opportunity to provide exceptional support to our customers via phone and email on a range of issues.

What you'll do:

  • Provide the highest level of customer service by responding to customer inquiries in a timely and professional manner.
  • Use procedures to ensure accurate and complete information is provided to customers.
  • Take ownership of customer queries and ensure timely resolutions and responses.
  • Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner.
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
  • Create an amazing customer experience that people value and we are proud of.
  • Follow management direction and provide feedback as needed.

What's the offer:

  • A possibility to work from home.
  • Health coverage and private health care.
  • An attractive salary package with performance bonus.
  • Relocation support package for candidates outside Greece.

What we're looking for:

  • Spanish C2 language proficiency.
  • English B2 language proficiency.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • Ability to walk customers through complex procedures from start to finish.
  • EU citizenship or Greek residence card.

Estimated Salary: € 40,000 - € 50,000 per year, depending on experience and qualifications. We are an equal opportunities employer and welcome applications from all qualified candidates.



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