Cloud Solutions Strategist

hace 4 días


Madrid, Madrid, España Amazon A tiempo completo

Job Summary

A highly skilled Cloud Solutions Strategist is required to join Amazon's Enterprise Support team, leading the success of enterprise customers in building applications and services on the AWS platform.

About the Role

This exciting opportunity involves working backwards from your customer to define a support strategy, delivering expert advice on AWS services to support questions, project, and launch planning, as well as ongoing operational issues.

Key Responsibilities

  • Act as a single point of contact for Enterprise Accounts
  • Understand your customers' outcomes and business goals
  • Make AWS service improvement recommendations that fit with your customer strategy and architecture
  • Evaluate, analyze, and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g., feature request)
  • Participate in customer-requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events, including product launches, migrations, and modernizations, for your customers on AWS.

Requirements

  • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
  • 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles
  • Computer Science or Math background
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies
  • Solid understanding of technology budget management

Estimated Salary: $140,000 - $180,000 per annum

About Amazon

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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