Pharmaceutical Customer Service Representative
hace 1 día
Job Summary
We are seeking a highly skilled Pharmaceutical Customer Service Representative to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing world-class service to our clients' customers while working on projects of top prestigious and worldwide brands.
Key Responsibilities
- Answering incoming queries from customers and providing information via email and phone
- Being sensitive, patient, and understanding with customers' needs and doubts
- Ensuring a high level of customer satisfaction
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Requirements
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required)
What's in it for you?
- Type of contract: a long-term fixed term contract, renewable every year
- Working hours: full time (40h/week)
- Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
- Salary conditions: including free accommodation (shared flat, all bills included): 950€ gross/month, excluding accommodation: 1240€ gross/month
Your Future Company
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
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