Pharmaceutical Customer Service Representative

hace 1 día


Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Summary

We are seeking a highly skilled Pharmaceutical Customer Service Representative to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing world-class service to our clients' customers while working on projects of top prestigious and worldwide brands.

Key Responsibilities

  • Answering incoming queries from customers and providing information via email and phone
  • Being sensitive, patient, and understanding with customers' needs and doubts
  • Ensuring a high level of customer satisfaction
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project

Requirements

  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required)

What's in it for you?

  • Type of contract: a long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week)
  • Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions: including free accommodation (shared flat, all bills included): 950€ gross/month, excluding accommodation: 1240€ gross/month

Your Future Company

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.



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