Pharmaceutical Customer Service Representative

hace 5 días

Barcelona, Barcelona, España Blu Selection A tiempo completo

Role Overview

As a Pharmaceutical Customer Service Agent, you will play a crucial role in supporting clients' activities by providing world-class service to their customers while working on projects of top prestigious and worldwide brands.

Key Responsibilities

  • Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.
  • Answering incoming queries from customers and providing information via email and phone (B2C).
  • Being sensitive, patient, and understanding with customers' needs and doubts.
  • Ensuring a high level of customer satisfaction.
  • Providing ad-hoc support.
  • Being a team player and participating in the success of the team and project.

Requirements

  • A native level of German and at least a B2 level of English.
  • Knowledge of the value and impact that a good customer experience can create.
  • Being an attentive listener, comfortable and skillful at communicating with people.
  • Having a drive for excellence and professionalism.
  • Being a real team player and committed to your work.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Living in or willing to relocate to Lisbon for an international career and life experience.
  • Having a valid Portuguese work permit (required).

What's in it for you?

  • A long-term fixed-term contract, renewable every year.
  • Full-time (40h/week), Monday to Friday, availability to work between 7 am - 10 pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule.
  • Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950€ gross/month.
  • Reimbursement of your initial flight expenses after 9 months.
  • Airport pick-up.
  • Yearly two-way flight ticket back to your home country (within the EU).
  • Help in paperwork, opening a bank account, etc. upon your arrival.
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.

Your Future Company

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and social integration.

Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.

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