Cloud Solutions Technical Support Specialist

hace 3 días


Málaga, Málaga, España Teleperformance Greece A tiempo completo

We are seeking a highly skilled Cloud Solutions Technical Support Specialist to join our team at Teleperformance Greece. As a member of our German-speaking technical support team, you will be providing 24/7 help-desk support for users, assisting them with their inquiries and technical issues via phone and email. This is an excellent opportunity to work for a multinational company, develop strong experience and skills, and represent one of the biggest brands worldwide.

Our client is an American company specializing in cloud storage services, offering online backup and file synchronization solutions. We connect customers with the world's top brands for over 40 years and proudly represent leading global businesses.

The ideal candidate will have excellent writing and verbal communication skills in German, good technical troubleshooting and problem-solving skills, and a technical background with familiarity with technology trends. Experience in customer service is appreciated, as well as a positive attitude and team spirit.

We offer a competitive monthly salary of $ 4,000, plus two extra salaries per year, referral bonuses, health care benefits, numerous discounts, full training by certified instructors, professional growth opportunities, special events, and community initiatives. You will also receive free online Greek language courses and work in state-of-the-art premises with relaxing break areas.

In this role, you will provide 24/7 help-desk support via phone and email, follow company and client procedures, and be proactive in applying continuous improvement processes. You will exchange ideas and solutions with your colleagues and participate in building a better online user experience for millions of people around the world.



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