Cloud Solutions Technical Support Professional
hace 1 día
About Our Company
Teleperformance Greece connects customers with the world's top brands for more than 30 years. We proudly represent leading global businesses.
Your New Role
We are seeking a Cloud Solutions Technical Support Professional to join our team. As a member of our Spanish Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & email, helping to build a better online user experience for millions of people all around the world.
About the Job
As a Cloud Solutions Technical Support Professional, your responsibilities will include:
- Providing 24/7 help-desk support via phone and email
- Following company and client procedures and guidelines
- Being positive and proactive and having a desire for applying continuous improvement processes
- Exchanging ideas and solutions with your colleagues
Requirements
To be successful in this role, you will need:
- Excellent writing & verbal communication skills in Spanish
- Good technical troubleshooting & problem-solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit
What We Offer
In return for your hard work and dedication, we offer:
- A competitive monthly salary of approximately $2,500, plus $5,000 per year as part of our annual bonus program
- A referral program that rewards you for bringing your friends on board
- Healthcare benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
- The chance to work for a Great Place to Work-Certified Company that fosters diversity
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