Desktop Support Specialist
hace 4 semanas
Job Description:
At Consumer Panel Services GfK, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our global users.
Key Responsibilities:
- Provide 1st and 2nd level end-user support for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA's via the IT Support ticketing system.
- Provide out of hours support as and when required to perform system maintenance and upgrades.
- Maintain stock levels across EMEA and update the asset register.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Install and upgrade software applications as needed.
- Help onboard users to the company both physically and remotely across EMEA.
- Conduct training sessions for new employees on basic system functionalities.
- Provide remote support to global users, resolving issues through phone, email, or remote assistance tools.
- Assist in planning and executing system upgrades, including hardware and software updates.
- Ensure compatibility and functionality post-upgrade.
- Collaborate with IT team members to address complex issues and contribute to the development of IT solutions.
Requirements:
- Minimum of 2 years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive.
- Experience with VDI infrastructure is beneficial.
- Excellent communication and interpersonal skills to provide effective customer support.
About Us:
At Consumer Panel Services GfK, our mission is clear: to provide key information on who buys what, where, how much, how often, and most importantly, why (or why not). We take pride in delivering high-quality, uninterrupted data, expert consultancy, and unparalleled expertise to empower our clients to deliver superior customer experiences at every stage of the shopper journey.
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