Customer Onboarding and Implementation Specialist

hace 6 días

Girona, Gerona, España Deel A tiempo completo

We are looking for a talented Customer Onboarding and Implementation Specialist to join our team at Deel. This is an exciting opportunity to work with our clients, helping them set up our Global all-in-one Employee Management Platform and ensuring a seamless onboarding experience.

Overview

About Us

Deel is a fast-growing company that helps businesses hire anyone, anywhere, easily. We have over three thousand self-driven individuals spanning across 100 countries, and our unified culture keeps us continually learning and innovating the platform and products for customers.

The Role

In this dynamic role, you will be responsible for onboarding Clients and setting them up for long-term success with Deel. You will serve as our client's trusted advisor, providing strategic guidance during the onboarding phase on operational and product-related issues.

You will also be an internal advocate for clients with Deel, championing new products and capabilities to facilitate the expansion of each client's business with Deel. Your goal is to facilitate on-time onboarding through project management of all stakeholders involved.

Your Key Responsibilities

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully.
  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Your Ideal Background

  • Experience: 2+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Bonus Points If You

  • Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company.
  • Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
  • Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.
  • Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.

Total Rewards

We believe our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:

  • Provided computer equipment tailored to your role.
  • Stock grant opportunities dependent on your role, employment status, and location.
  • Additional perks and benefits based on your employment status and country.
  • The flexibility of remote work, including WeWork access where available.

Join Our Team

We are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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