IT Support Specialist

hace 4 semanas


Girona, Gerona, España D-Ploy A tiempo completo

About the Role:

We are seeking a skilled IT Support Specialist to join our team at D-Ploy. As a key member of our IT department, you will provide technical assistance and troubleshooting services to our clients.

Key Responsibilities:

  • Provide first and second-level technical support for computer hardware and software, mobile devices, and other tech tools and products.
  • Respond promptly to IT-related questions from end-users and document all interactions in our customer ticket system.
  • Create and maintain knowledge articles to aid in troubleshooting and support.
  • Develop and deliver IT onboarding trainings to new starters.
  • Contribute to continuous improvement initiatives.

Requirements:

  • Fluent English and Spanish language skills, with additional languages a plus.
  • 2+ years of experience in a similar role.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills and customer orientation.
  • Ability to prioritize tasks and work independently.
  • Team player with a supportive personality.

What We Offer:

  • Broad range of activities, tasks, and projects.
  • Flexible working conditions.
  • Fishing for Friends program – our referral program.
  • Further development and professional advancement.
  • Friendly and international working environment.

Is IT in your DNA?



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