IT Support Specialist
hace 4 semanas
About the Role:
We are seeking a skilled IT Support Specialist to join our team at D-Ploy. As a key member of our IT department, you will provide technical assistance and troubleshooting services to our clients.
Key Responsibilities:
- Provide first and second-level technical support for computer hardware and software, mobile devices, and other tech tools and products.
- Respond promptly to IT-related questions from end-users and document all interactions in our customer ticket system.
- Create and maintain knowledge articles to aid in troubleshooting and support.
- Develop and deliver IT onboarding trainings to new starters.
- Contribute to continuous improvement initiatives.
Requirements:
- Fluent English and Spanish language skills, with additional languages a plus.
- 2+ years of experience in a similar role.
- Strong problem-solving and analytical abilities.
- Excellent communication skills and customer orientation.
- Ability to prioritize tasks and work independently.
- Team player with a supportive personality.
What We Offer:
- Broad range of activities, tasks, and projects.
- Flexible working conditions.
- Fishing for Friends program – our referral program.
- Further development and professional advancement.
- Friendly and international working environment.
Is IT in your DNA?
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