Desktop Support Specialist

hace 3 semanas


Girona, Gerona, España Gfk A tiempo completo

GfK Desktop Support Technician Role Overview:

At GfK, we're looking for a skilled Desktop Support Technician to join our team. As a key member of our IT department, you'll provide top-notch technical support to our global users, ensuring seamless access to our systems and applications.

Key Responsibilities:

  • Provide 1st and 2nd level end-user support for hardware, software, and network-related issues.
  • Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA's via the IT Support ticketing system.
  • Offer out of hours support as and when required to perform system maintenance and upgrades.
  • Maintain stock levels across EMEA, update and maintain the asset register, and prepare and image new machines and mobiles ready for new users.
  • Manage the asset delivery and collection for remote joiners and leavers, and assist in the secure disposal of old hardware in line with security policies.
  • Install, configure, and maintain desktops, laptops, and peripherals, install and upgrade software applications as needed.
  • Conduct training sessions for new employees on basic system functionalities.
  • Create and maintain documentation for system configurations, procedures, and troubleshooting steps, ensuring knowledge transfer within the team.
  • Provide remote support to global users, resolving issues through phone, email, or remote assistance tools.

Requirements:

  • Minimum of 2 years of experience in desktop support or a related field.
  • Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive.
  • Experience with VDI infrastructure is beneficial.

About GfK:

At GfK, our mission is clear: to provide key information on who buys what, where, how much, how often, and most importantly, why (or why not). We take pride in delivering high-quality, uninterrupted data, expert consultancy, and unparalleled expertise to empower our clients to deliver superior customer experiences at every stage of the shopper journey.



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