Desktop Support Specialist
hace 3 semanas
GfK Desktop Support Technician Role Overview:
At GfK, we're looking for a skilled Desktop Support Technician to join our team. As a key member of our IT department, you'll provide top-notch technical support to our global users, ensuring seamless access to our systems and applications.
Key Responsibilities:
- Provide 1st and 2nd level end-user support for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA's via the IT Support ticketing system.
- Offer out of hours support as and when required to perform system maintenance and upgrades.
- Maintain stock levels across EMEA, update and maintain the asset register, and prepare and image new machines and mobiles ready for new users.
- Manage the asset delivery and collection for remote joiners and leavers, and assist in the secure disposal of old hardware in line with security policies.
- Install, configure, and maintain desktops, laptops, and peripherals, install and upgrade software applications as needed.
- Conduct training sessions for new employees on basic system functionalities.
- Create and maintain documentation for system configurations, procedures, and troubleshooting steps, ensuring knowledge transfer within the team.
- Provide remote support to global users, resolving issues through phone, email, or remote assistance tools.
Requirements:
- Minimum of 2 years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive.
- Experience with VDI infrastructure is beneficial.
About GfK:
At GfK, our mission is clear: to provide key information on who buys what, where, how much, how often, and most importantly, why (or why not). We take pride in delivering high-quality, uninterrupted data, expert consultancy, and unparalleled expertise to empower our clients to deliver superior customer experiences at every stage of the shopper journey.
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