Dedicated IT Professional
hace 1 mes
At GfK, we're committed to delivering high-quality data and expert consultancy to empower our clients. Our mission is clear: provide key information on who buys what, where, how much, how often, and most importantly, why.
We're seeking a skilled Dedicated IT Professional - Hardware and Software Support to join our team in the Netherlands. This role will be responsible for providing end-user support for hardware, software, and network-related issues, ensuring minimal downtime in line with company SLA's.
The ideal candidate will have a minimum of 2 years of experience in desktop support or a related field and strong knowledge of Windows operating systems, Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive. Experience with VDI infrastructure is beneficial.
Key Responsibilities:
* Provide 1st and 2nd level end-user support for hardware, software, and network-related issues via the IT Support ticketing system
* Troubleshoot and resolve technical problems promptly
* Maintain stock levels across EMEA and update the asset register
* Prepare and image new machines and mobiles ready for new users
* Manage the asset delivery and collection for remote joiners and leavers
* Assist in the secure disposal of old hardware in line with security policies
* Install, configure, and maintain desktops, laptops, and peripherals
* Install and upgrade software applications as needed
* Help onboard users to the company both physically and remotely across EMEA
Our ideal candidate has excellent communication and problem-solving skills, with the ability to work collaboratively with the IT team and other departments to address complex issues. Salary estimate: €45,000-€60,000 per year.
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