Empleos actuales relacionados con Virtual Customer Success Partner - Barcelona, Barcelona - SAP

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP, you will play a critical role in creating an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP.Key...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP, you will play a critical role in creating an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP.Key...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    Virtual Customer Success PartnerThe SAP Cloud Success Services organization is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading virtual customer engagement experience for our customers. Your primary objective will be to optimize...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleThe SAP Cloud Success organization is focused on delivering an exceptional customer experience through a virtual engagement approach. As a Virtual Customer Success Partner, you will play a key role in optimizing customer onboarding and adoption processes, improving renewal rates, and increasing customer satisfaction.Key ResponsibilitiesDevelop...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleThe SAP Cloud Success organization is focused on delivering an exceptional customer experience through a virtual engagement approach. As a Virtual Customer Success Partner, you will play a key role in optimizing customer onboarding and adoption processes, improving renewal rates, and increasing customer satisfaction.Key ResponsibilitiesDevelop...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerJoin SAP Cloud Success organization as a Virtual Customer Success Partner and be part of creating an industry-leading virtual customer engagement experience.About the Role:As a Virtual CSP, you will work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerJoin SAP Cloud Success organization as a Virtual Customer Success Partner and be part of creating an industry-leading virtual customer engagement experience.About the Role:As a Virtual CSP, you will work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerSAP is seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our Cloud Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerSAP is seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our Cloud Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Unlock Customer Success with SAP Cloud SolutionsWe are seeking a highly motivated and experienced Virtual Customer Success Partner to join our SAP Cloud Success organization in Barcelona. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth through our cloud solutions.About the...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Unlock Customer Success with SAP Cloud SolutionsWe are seeking a highly motivated and experienced Virtual Customer Success Partner to join our SAP Cloud Success organization in Barcelona. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth through our cloud solutions.About the...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerAt SAP, we're committed to helping our customers succeed in the digital age. As a Virtual Customer Success Partner, you'll play a critical role in delivering exceptional customer experiences and driving business growth.About the Role:This is a unique opportunity to join our SAP Cloud Success organization and...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerAt SAP, we're committed to helping our customers succeed in the digital age. As a Virtual Customer Success Partner, you'll play a critical role in delivering exceptional customer experiences and driving business growth.About the Role:This is a unique opportunity to join our SAP Cloud Success organization and...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Title: Virtual Customer Success PartnerWe are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be responsible for engaging...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Title: Virtual Customer Success PartnerWe are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be responsible for engaging...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerJob Summary:We are seeking a highly motivated and experienced Virtual Customer Success Partner to join our team in Barcelona. As a Virtual CSP, you will be responsible for engaging with a large portfolio of customers across different SAP cloud solutions, assisting and guiding them through the different phases of the...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerJob Summary:We are seeking a highly motivated and experienced Virtual Customer Success Partner to join our team in Barcelona. As a Virtual CSP, you will be responsible for engaging with a large portfolio of customers across different SAP cloud solutions, assisting and guiding them through the different phases of the...

  • Virtual Customer Success Partner

    hace 2 semanas

    Barcelona, Barcelona, España Nedena A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a key member of our team, you will play a crucial role in creating an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Join Our Team as a Virtual Customer Success PartnerSAP is seeking a highly motivated and experienced Virtual Customer Success Partner to join our dynamic Cloud Success Services organization. As a key member of our team, you will play a critical role in driving value across the customer lifecycle through successful solution adoption and ongoing renewals.Your...

  • Virtual Customer Success Partner

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Join Our Team as a Virtual Customer Success PartnerSAP is seeking a highly motivated and experienced Virtual Customer Success Partner to join our dynamic Cloud Success Services organization. As a key member of our team, you will play a critical role in driving value across the customer lifecycle through successful solution adoption and ongoing renewals.Your...

Virtual Customer Success Partner

hace 2 meses

Barcelona, Barcelona, España SAP A tiempo completo
About the Role

We are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our Cloud Success organization, you will play a critical role in creating an industry-leading Virtual customer engagement experience.

Key Responsibilities:

  • Optimize customer onboarding and adoption processes to improve renewal rates, customer satisfaction, and customer success in the Digital customer segment.
  • Develop and execute engagement models for all customer classifications to close the gap between high-touch and low-touch customer interactions.
  • Work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact with customers in a proactive and reactive manner.
  • Target new customers for virtual onboarding sessions and check-ins during the implementation and adoption processes.
  • Respond to risk scenarios and serve as a point of contact for defined customer risk scenarios.
  • Share SAP Cloud solutions strategic direction and best practices with customers through 1:1 or 1:many sharing sessions.
  • Understand and deploy the use of the Customer Value Journey Methodology (CVJM) to support customers across the onboarding and adoption phases.
  • Maintain customer interactions in Totango and document processes, create templates, and organize all content and team activities for transparency and effective onboarding of new V-CSPs.

Requirements:

  • 3+ years of experience in a client-facing role, ideally Pre-Sales or Customer Success, managing relationships with global, complex organizations, working with Cloud Business SaaS solutions.
  • Previous experience working with SAP cloud SaaS solutions is a distinct advantage.
  • Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting would be an advantage.
  • Commercial experience including developing and executing account management plans.
  • Experience managing high volumes of customer engagements.
  • Proven ability to work with virtual/social tools to engage with customers.
  • Proven experience working with diverse, cross-functional organizations, both virtually and globally.
  • Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.
  • Strong orientation to teamwork and collaboration.
  • Proven ability to network across SAP and other cloud delivery teams.
  • Demonstrated ability to anticipate and solve problems and work across multiple tasks.
  • Excellent listening, written, and oral communication skills.
  • Language fluency in English, Spanish, and Portuguese.