Head of Customer Success Management

hace 2 días


Barcelona, Barcelona, España Amenitiz A tiempo completo
Job Description: As the Head of Customer Lifecycle at Amenitiz, you'll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do.

You'll work closely with other senior leaders to align our retention initiatives with the company's overall goals. If you're strategic, data-driven, and passionate about enhancing the customer experience, you'll thrive in this role. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience our customers have with Amenitiz.

Your missions include:
  • Strategic leadership: Put customer care and retention at the heart of our company strategy.
  • Customer experience focus: Make sure that customer care isn't just a department but a core value at Amenitiz.
  • Cross-functional collaboration: Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align our retention strategies.
  • Voice of the customer: Be the champion of the customer at the executive level, ensuring that their feedback shapes our business decisions.


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