Customer Engagement Specialist

hace 4 días


Zaragoza, Zaragoza, España Mystery Project A tiempo completo
Job Title: Customer Engagement Specialist

We are seeking a highly skilled Customer Engagement Specialist to join our eBusiness team at Mystery Project. As a key member of our team, you will be responsible for driving forward the digital services & solutions portfolio for the EMEA business unit.

Key Responsibilities:

* Lead selected market projects, taking market requirements to the project team and IT.
* Manage business necessary workflows and interfaces that are within CRM.
* Drive reporting to support management using data-driven decision-making processes & direct data cleanup and integrity projects

Management Counseling:

* Consult EMEA-Management on available system capabilities.
* Support implementing business workflows

Engagement & Communication:

* Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels.
* Facilitate effective communication with stakeholders to gather business feedback, user requirements, and additional system changes, acting as a liaison to gather and disseminate best practices, success stories, and lessons learned

Support and Training:

* Serve as the primary point of contact for business concerning support queries and issues, escalating complex issues to appropriate central teams (eBusiness, CRM CKU, IT, Compliance).
* Create market-specific training materials and conduct training sessions to ensure Salesforce CRM functionality.

Requirements:

* Bachelor's Degree in Business Administration, Information Technology, or related field preferred.
* 3+ years of experience in sales, marketing, or related field.
* Advanced level of English skills and effective communicator.
* Project Management skills.
* Experience working with remote/diverse teams.
* Knowledge about CRM-Salesforce.

We offer immediate, indefinite, and totally stable incorporation into a top-level multinational, salary based on experience provided, hybrid format with 2 days teleworking, 3 days in the office, working hours from 9:00 am to 6:00 pm, various social benefits, and continuous training provided by the company.

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