Customer Service Specialist

hace 1 día

Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completo
Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.

The ideal candidate will have a strong background in supply chain management, logistics, or customer service, with a minimum of 3-5 years of experience in a similar role. A Master's degree in Supply Chain or a related field is a plus.

Key Responsibilities:
  • Consolidate order fulfillment information from all sources of supply/laboratories, track and report on service performance.
  • Track the correct integration of orders into the corresponding systems, analyze, and coordinate correction of problematic orders with corresponding teams.
  • Support invoicing issues and create credit notes in coordination with the Finance team.
  • Coordinate with the supply & inventory specialist on product shortages in the RFH site and follow up recovery plans.
  • Organize and follow up recovery plans with the regional OP&F; and sourcing labs when service is attacked.
Requirements:
  • Educational background in Industrial Engineering, Business Administration, or equivalent internal career progression.
  • Good to have a Master Supply Chain.

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