Customer Engagement Specialist Iberia

hace 11 horas

Zaragoza, Zaragoza, España Ds Smith A tiempo completo
About Us

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.

About the Role

As a Customer Engagement Specialist for Iberia, you will report to the Head of Customer Engagement South and be responsible for supporting the local market of DS Smith Packaging organization in the continuous improvement of relationships with customers. Your goal will be to create positive experiences that underpin long-lasting partnerships through our Model to Serve.

Key Responsibilities
  • Develop and lead a local program of End-to-End Customer Engagement that reaches across the local market, supporting all clusters and business units, in line with Model to Serve.
  • Handle a wide range of workshops (1:1), physically, virtually and hybrid, and help organize and run larger workshops (1:Many), webinars and multi-customer events, including the annual customer event.
  • Own the localization of trends & insights, including mega trends, packaging trends and insights within our prioritized categories and also in retail to e-commerce and sustainability.
  • Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB so that it remains dynamic, refreshed, and updated.
  • Build content and compelling storytelling presentations based on relevant trends, insights, and best practices, and deliver them in a way that is informative, engaging and relevant to our customers' world.
  • Support the SMI team on wider End-to-End Customer projects such as tender submissions, innovation and design storytelling, customer meetings, etc.
Requirements

You will need to build strong relationships with sales leaders, sales teams and design & innovation teams across the region and the entire SMI organization, with dotted line reporting and accountability to Sales leadership.

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