Customer Success Manager

hace 1 día


Zaragoza, Zaragoza, España Unilock A tiempo completo
About the Job

We're on a mission to make every customer a reference and success. Our goal is to develop strong partnerships with our customers and make them lifelong OneStream customers.

The Customer Success Manager will be responsible for day-to-day customer success activities, from initial onboarding to continued proactive engagement and driving retention.

Key Responsibilities
  • Partner with sales to complete a comprehensive sales transition process.
  • Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
  • Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal.
  • Understand customer's OneStream contractual agreements and manage the onboarding process.
  • Develop strong working relationships with your customer and their delivery team.
  • Establish and execute cadence-based Business Review meetings with your customer.
  • Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal.
  • Align with Customer Success leadership on regional metrics.
  • Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers.
Customer Advocacy

Actively listen to customers and help them understand how they can get the most value from their investment in OneStream.

Champion your customer's requests by collaborating with the Customer, their delivery team, and various OneStream departments.


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