Client Success Manager

hace 1 día

Zaragoza, Zaragoza, España Fis Fidelity National Information Services A tiempo completo
Job Title: Client Success Manager

Worldpay by FIS, a global leader in e-commerce and payments, is seeking a Client Success Manager to join our team.

About the Role:

As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight, and service delivery.

About the Team:

Our Client Success team is a fast-paced function made up of proactive, innovative, and customer-focused individuals. We work in conjunction with Business Development, Relationship Management, and Implementation teams to provide an outstanding customer experience that differentiates Worldpay from its competitors.

Key Responsibilities:
  • Providing high-quality and timely responses to resolve customer operational queries, primarily over email.
  • Recommending solutions and driving actions to resolve the Client's operational payment issues.
  • Supporting the Commercial and Relationship teams to win new business and retain existing customers.
  • Planning and conducting training for customers to enable them to self-serve.
  • Collating and analyzing data to proactively identify optimization opportunities.
Requirements:
  • A strong affinity for technology, keen interest in payment solutions, fluency in English, strong interpersonal skills, and a creative mindset with problem-solving skills.
  • A technical background with Payments or IT industry knowledge, experience in a customer relationship role, knowledge of FIS' products and services, and language skills in French, Italian, German, or Spanish.
What We Offer:

A multifaceted role with competitive salary and excellent benefits, structured onboarding program, and professional education opportunities.

FIS is committed to protecting personal information. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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