Senior Manager of Customer Success

hace 1 día

Zaragoza, Zaragoza, España Workiva A tiempo completo
Job Title: Senior Manager of Customer Success

As a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.

Key Responsibilities:
  • Manage a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets.
  • Build post-sales relationships with customers to drive and increase adoption and utilization of Workiva's products.
  • Identify opportunities from assigned clients, including upselling and cross-selling of related products/services, client renewal, and retention results.
  • Provide management and subject matter leadership.
  • Lead the strategic development of the Iberia and Emerging Markets Customer Success function, addressing business requirements and goals.
  • Select, develop, and evaluate personnel to ensure the efficient operation of the function.
  • Lead the strategy and direction of our Customer Journey for our Iberia & Emerging Markets Customers.
  • Enable the CSMs and develop strategies to delight our customers.
  • Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results with our Customers.
  • Stay aware of regional market differentiators, adapting message and style to drive results.
  • People management responsibility including hiring, departures, annual performance, and pay reviews.
  • Continuously share your experience across the team.
  • Play a key role in the GTM Strategy of the assigned markets.
Requirements:
  • Minimum Qualifications:
    • 8+ years of related experience in Customer Success, Account Management, Sales, Marketing, or other GTM roles.
    • 3+ years of people and team leadership experience.
    • Undergraduate degree or equivalent knowledge and career experience.
    • Fluency in Spanish and English.
  • Preferred Qualifications:
    • Experienced manager with advanced knowledge in GTM strategies and delivering on them.
    • Excellent communication skills and able to demonstrate the ability to communicate at multiple levels.
    • Evidence of successful relationship building both internally and externally.
    • A track record of developing people.
    • A track record of delivering results against targets.
    • Skills in data analysis and summarizing data to deliver clear action plans.
Travel Requirements & Working Conditions:
  • 30% travel to other Workiva office locations.
  • Reliable internet access for any period of time working remotely and not in a Workiva office.

Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.

  • Customer Success Manager

    hace 17 horas

    Zaragoza, Zaragoza, España Amadeus A tiempo completo

    Job Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...

  • Customer Success Manager

    hace 14 horas

    Zaragoza, Zaragoza, España Amadeus A tiempo completo

    Job Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...

  • Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...

  • Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...

  • Technical Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completo

    About the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...

  • Technical Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completo

    About the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...

  • Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Cobser Consulting A tiempo completo

    Job DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...

  • Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Cobser Consulting A tiempo completo

    Job DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...

  • Customer Success Manager

    hace 4 semanas

    Zaragoza, Zaragoza, España Importante Empresa A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.Key ResponsibilitiesOnboard clients on gfknewron...

  • Customer Success Manager

    hace 4 semanas

    Zaragoza, Zaragoza, España Importante Empresa A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.Key ResponsibilitiesOnboard clients on gfknewron...

  • Customer Success Manager, Iberia

    hace 1 día

    Zaragoza, Zaragoza, España Denodo Sl A tiempo completo

    Job DescriptionThe Denodo Customer Success Manager will serve as the primary point of contact for customers and partners, ensuring their success with data virtualization in an enterprise environment.Key ResponsibilitiesSupervise a group of customers from a business and technical perspective, maintaining and developing customer relationships.Manage customer...

  • Customer Success Manager, Iberia

    hace 1 día

    Zaragoza, Zaragoza, España Denodo Sl A tiempo completo

    Job DescriptionThe Denodo Customer Success Manager will serve as the primary point of contact for customers and partners, ensuring their success with data virtualization in an enterprise environment.Key ResponsibilitiesSupervise a group of customers from a business and technical perspective, maintaining and developing customer relationships.Manage customer...

  • Customer Success Manager for Publishers

    hace 1 día

    Zaragoza, Zaragoza, España Verve Group A tiempo completo

    Customer Success Manager for PublishersVerve Group is a leading provider of privacy-first omnichannel ad platforms and gaming solutions. We are seeking a dynamic and results-driven Customer Success Manager to join our Smaato Supply team.Key ResponsibilitiesManage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and...

  • Customer Success Manager for Publishers

    hace 1 día

    Zaragoza, Zaragoza, España Verve Group A tiempo completo

    Customer Success Manager for PublishersVerve Group is a leading provider of privacy-first omnichannel ad platforms and gaming solutions. We are seeking a dynamic and results-driven Customer Success Manager to join our Smaato Supply team.Key ResponsibilitiesManage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and...

  • Customer Success Manager

    hace 2 días

    Zaragoza, Zaragoza, España Unilock A tiempo completo

    About the JobWe're on a mission to make every customer a reference and success. Our goal is to develop strong partnerships with our customers and make them lifelong OneStream customers.The Customer Success Manager will be responsible for day-to-day customer success activities, from initial onboarding to continued proactive engagement and driving...

  • Customer Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Unilock A tiempo completo

    About the JobWe're on a mission to make every customer a reference and success. Our goal is to develop strong partnerships with our customers and make them lifelong OneStream customers.The Customer Success Manager will be responsible for day-to-day customer success activities, from initial onboarding to continued proactive engagement and driving...

  • Client Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Fis Fidelity National Information Services A tiempo completo

    Job Title: Client Success ManagerWorldpay by FIS, a global leader in e-commerce and payments, is seeking a Client Success Manager to join our team.About the Role:As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client...

  • Client Success Manager

    hace 1 día

    Zaragoza, Zaragoza, España Fis Fidelity National Information Services A tiempo completo

    Job Title: Client Success ManagerWorldpay by FIS, a global leader in e-commerce and payments, is seeking a Client Success Manager to join our team.About the Role:As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client...

  • Customer Success Strategist

    hace 1 día

    Zaragoza, Zaragoza, España Onetrust A tiempo completo

    Unlock the Full Potential of Data and AIAt OneTrust, we're committed to empowering organizations to drive innovation responsibly while mitigating risks. Our comprehensive suite of solutions spans data and AI security, privacy, governance, risk, ethics, and compliance, enabling seamless collaboration between data teams and risk teams.The ChallengeWe're...

  • Customer Success Strategist

    hace 1 día

    Zaragoza, Zaragoza, España Onetrust A tiempo completo

    Unlock the Full Potential of Data and AIAt OneTrust, we're committed to empowering organizations to drive innovation responsibly while mitigating risks. Our comprehensive suite of solutions spans data and AI security, privacy, governance, risk, ethics, and compliance, enabling seamless collaboration between data teams and risk teams.The ChallengeWe're...