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We are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.
Key Responsibilities- Onboard clients on gfknewron platform and ensure a smooth integration process.
- Drive adoption of gfknewron within client organizations by demonstrating clear ROI.
- Collaborate with account management at pre-sales and renewal stages.
- Validate/conduct QC to guarantee GfK seal of quality.
- Act as strategic partners to local, regional, and global clients.
- Deliver presentations with analysis to ensure GfK value proposition.
- Bridge gap between customer and operations for product, project, and services delivery and issue resolution.
- Explore new opportunities to grow revenue portfolio.
- Typically 2-5 years work experience in consulting, market research, or equivalent business units.
- Storytelling ability and presentation skills, client-centric approach.
- Fluent in English.
- Bachelor's degree.
- Good organizer with ability to prioritize and multi-task.
- Ability to work under pressure of deadlines and targets.
We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.
