Customer Success Team Member
hace 4 semanas
About the Role:
As a Customer Success Team Member at SAP, you will be part of a globally diverse and supportive environment, working closely with customers to guide them through their business journey with our solutions. Your primary goal will be to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within your assigned solution portfolio.
Your Responsibilities:
- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Pathways to Success:
You will embark on one of two exciting career paths: Specialist Customer Success Manager (S-CSM) or Enterprise Customer Success Manager (E-CSM). The pathway you choose will be determined by the depth of your work experience and unique strengths and capabilities.
About the SAP Academy for Customer Success:
The distinguished SAP Academy for Customer Success is a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Once you've successfully completed the SAP Academy program, you'll transition into the exciting role of Customer Success Manager (f/m/d).
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