Customer Success Manager
hace 4 semanas
About the Role
Sinch, a leading Customer Communication Cloud company, is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the success of our customers by driving faster "time to value" and improving their overall experience.
Key Responsibilities
- Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal.
- Strive to continually drive faster "time to value" and improve the overall experience for our customers.
- Understand customer's objectives and how they translate to outcomes.
- Make sure Customers become ambassadors of the Platform (testimonials, references, etc).
- Identify opportunities for upselling and cross-sell and close them.
- Partner with the customer to advise on best practices.
Requirements
- Minimum 3 years' experience as a Customer Success Manager.
- Experience from a Tech or a SaaS company.
- Fluency in German and English is a must.
- Some level of Italian or Spanish.
- Any other language such as Spanish, Portuguese, etc. is a plus.
About Sinch
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
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