Customer Success Manager

hace 4 días


Zaragoza, Zaragoza, España Launchmetrics A tiempo completo

About the Role
The Customer Success Representative Post-Sales will be responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention. This role is responsible for the successful set-up and kick-off for new clients, paving the way for solid system adoption.

Key Responsibilities
Be an expert on system functions and features to become a strategic advisor for clients, driving product value and ROI. Assist in pre-sales system demonstrations and technical meetings, and complete necessary SOWs for customizations and/or integration requirements. Lead regular account reviews with clients to ensure proper usage of the system and maintain communication on updates. Gather local client feedback and deliver feedback to product teams to help prioritize projects and shape the product roadmap. Anticipate and monitor dissatisfied accounts, ensuring problems/issues are dealt with swiftly and appropriately. Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth. Identify opportunities for upsell and cross-sell and nurture them through to handover to the sales team.

About You
We're looking for a candidate with a bachelor's degree or equivalent experience in business or a related field, with a minimum of 2 years of previous experience in Customer Success or Onboarding. You should be able to perform within a fast-paced, multi-priority setting, with a customer-first mentality and the ability to empathize and build customer loyalty. Strong technical aptitude and the ability to learn new technologies quickly are also essential. Fluency in Italian and English is required, and living close to the Madrid or Milan area is preferred.


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