Regional Support Manager, Iberia

hace 2 semanas


Zaragoza, Zaragoza, España Axon A tiempo completo
Customer Success in Public Safety

Axon is seeking a Regional Success Manager (RSM) for Spain and Portugal to drive customer success and adoption of TASER and Axon products and solutions. As the RSM, you will work with the Country Manager, Sales and Engineering team, and in-country partners and distributors to support customers and ensure successful adoption of our technology in the region.

Your key responsibilities will include:

  • Following up on customer requests and working with the sales team to support existing customers
  • Developing the knowledge base of our distributors and bolstering public perception of our products
  • Managing tickets and RMAs and working with internal teams to resolve issues
  • Traveling up to 40% to coordinate and schedule regular calls with existing customers and facilitate integration with existing customer platforms

You will be a mission-driven individual with a strong understanding of customer success in territory and service management topics. You will be fluent in English and local language (native Spanish), with strong communication and public speaking skills. You will also have the ability to work with all levels in an organization effectively and build strong partnerships.

Axon is a company of passionate people with a noble mission: to protect life, protect truth, and make communities safer. If you are a tactically focused individual with a drive to execute on tasks and a strong understanding of customer success, we encourage you to apply for this exciting opportunity.



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