Customer Success Manager for Publishers
hace 1 día
Verve Group is a leading provider of privacy-first omnichannel ad platforms and gaming solutions. We are seeking a dynamic and results-driven Customer Success Manager to join our Smaato Supply team.
Key Responsibilities- Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform.
- Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher.
- Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue.
- Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform.
- Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup.
- Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery.
- Collaborate with internal stakeholders to resolve client issues and close support tickets promptly.
- 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher / Supply side.
- Proven track record of managing and growing long-tail accounts.
- Experience in executing / managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.).
- Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams.
- Ability to analyze data and derive actionable insights.
- Self-motivated, proactive, and able to work independently as well as part of a team.
- Proficient with a CRM tool, Excel, and PowerPoint.
- Full business proficiency in English is a must, additional European language is beneficial.
- Bachelor's Degree.
About Verve Group
Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI).
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