Client Manager

hace 1 día

Zaragoza, Zaragoza, España American Express A tiempo completo
About the Role

We are seeking a highly motivated and results-driven Client Manager to join our EMEA Merchant Acquisition Sales organization in Madrid. As a Client Manager, you will play a key role in driving growth of American Express charge volume and revenues, maintaining and growing active locations, and improving merchant satisfaction.

Main Responsibilities
  • Drive growth of American Express charge volume and revenues
  • Maintain and grow active locations
  • Improve merchant satisfaction measured through annual survey
  • Retention of account
  • Ensure compliance and control
  • Build and leverage client relationships
  • Best practice sharing and team support
Requirements
  • Dutch native speaker and in-depth knowledge of country and market landscape
  • Experience in sales roles ideally over the telephone (+2 years)
  • Demonstrated sales and negotiation skills; excellent objection handling
  • High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them
  • Good understanding of American Express business and financial competitive and regulatory landscape
  • Strategic thinking and profound analytical capacity
  • Strong organizational and time management skills, able to set priorities to achieve goals
  • Accountability and ownership
  • High level of determination and self-confidence, ability to work in groups and contribute to the team's success
About American Express

At American Express, we are committed to providing our customers with the world's best customer experience every day. We believe in the power of our people and are dedicated to helping our colleagues grow and succeed in their careers. We offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

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