Client Experience and Enablement Manager

hace 4 semanas


Zaragoza, Zaragoza, España Launchmetrics A tiempo completo
About the Role

We are seeking a highly skilled Client Experience and Enablement Manager to join our team at Launchmetrics. As a key member of our organization, you will be responsible for creating and managing enablement content, strategy, and communication to deliver exceptional client experiences.

Key Responsibilities
  • Develop and maintain an educational curriculum for Customer Success and Professional Services, working closely with the Chief Customer Officer.
  • Design and deliver Customer Success enablement programs based on Launchmetrics' processes and playbooks, ensuring teams are well-versed and up-to-date on our products and customer-facing soft skills.
  • Collaborate with business teams to collect best practices, prospect and customer stories, and learnings to continuously curate our knowledge base.
  • Create a certification system for onboarding milestones and ongoing enablement training, ensuring seamless integration with our Learning Management System.
  • Build a strategy around enablement by analyzing success or failure of content and iterating on program formats, working closely with partners and integrators.
About You

We are looking for a candidate with a Bachelor's degree or equivalent experience in business, communications, or a related field. Native English fluency is required, as is 1-3 years of experience in a similar role. You should possess superior communication skills, demonstrated ability to communicate/present effectively, and strong empathy for customers.



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