Delivery Experience Manager
hace 1 día
Amazon Store Customer Service is seeking a talented Delivery Experience Manager to help us improve our delivery processes. As the Voice of Delivery Experience, you will analyze processes and understand areas for improvement. This role can be based in Madrid and is part of Amazon's Customer Service team, which is at the heart of what we do.
Key Responsibilities:- Complete analysis of processes and procedures to improve the Delivery Experience and its key metrics.
- Build and drive innovative solutions to improve the delivery experience and performance metrics.
This role will be focused on improving delivery experience to customers. The successful candidate will manage the Customer service relationship with key retail and transportation partners. The role will help drive Amazon's Customer Service strategy and find innovative and highly effective ways of working in the IT and ES Customer Service organisations.
Requirements:- Spanish and English are mandatory.
- Bachelor's degree in Management, Business Administration, or a related area.
- Strong analytical skills and ability to dive deep through multiple sources of data to provide clear reporting of issues, root causes and how they affect customers.
- Flexibility to deal with ambiguity and respond quickly to changes and re-prioritize in the face of emerging issues while driving problem solving.
- Excel/SQL advanced level.
At Amazon, we're working to be the most customer-centric company on earth. We're an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. If you're interested in joining our team, please apply with your resume and a cover letter.
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