Senior Customer Experience Manager
hace 1 mes
We are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.
Your primary focus will be on understanding customer needs related to our deliveries and creating metrics that drive change and enable Amazon to provide an exceptional delivery experience.
Key Responsibilities- Develop and Implement Programs: Design and deploy customer-centric solutions that drive measurable results, improving customer experience and efficiency.
- Lead Complex Process Improvement Efforts: Align scope with local and international teams, analyze data, and present results to senior management.
- Manage Ambiguity: Understand complex business problems, manage competing priorities, and ensure critical projects remain visible to senior leadership and stakeholders.
- Stakeholder Management: Build trustworthy relationships with multi-disciplinary stakeholders to understand and evaluate business priorities, define shared opportunities, and establish information sharing mechanisms.
- Drive Best Practices: Focus on outcomes for customers, identify and own EU initiatives to optimize operational teams, and drive continuous improvement across the business.
- Proven project/program management experience, including leading cross-functional projects.
- Results-driven individual with strong proactiveness.
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Zaragoza, Zaragoza, España Galderma A tiempo completoJob Title: Senior Manager, Customer Engagement TechnologiesJob Summary:We are seeking a highly experienced Senior Manager, Customer Engagement Technologies to lead our digital transformation efforts and drive business growth through innovative marketing technologies.Key Responsibilities:Develop and implement marketing automation strategies to enhance...
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Zaragoza, Zaragoza, España Galderma A tiempo completoJob Title: Senior Manager, Customer Engagement TechnologiesJob Summary:We are seeking a highly experienced Senior Manager, Customer Engagement Technologies to lead our digital transformation efforts and drive business growth through innovative marketing technologies.Key Responsibilities:Develop and implement marketing automation strategies to enhance...
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Senior Area Manager
hace 1 mes
Zaragoza, Zaragoza, España Lawton Senior Living A tiempo completoAbout VICIO:We are a dynamic and innovative startup based in Barcelona, with a strong presence in the Spanish market. Our mission is to deliver high-quality food and exceptional customer experiences through our unique business model.YOUR WORK-LIFE OPPORTUNITY:As a Senior Area Manager for Madrid-Southern Spain, you will have the opportunity to lead and...
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Senior Area Manager
hace 1 mes
Zaragoza, Zaragoza, España Lawton Senior Living A tiempo completoAbout VICIO:We are a dynamic and innovative startup based in Barcelona, with a strong presence in the Spanish market. Our mission is to deliver high-quality food and exceptional customer experiences through our unique business model.YOUR WORK-LIFE OPPORTUNITY:As a Senior Area Manager for Madrid-Southern Spain, you will have the opportunity to lead and...
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Customer Experience Manager
hace 4 semanas
Zaragoza, Zaragoza, España Jti A tiempo completoAbout the Role:At JTI, we're committed to creating a workplace where everyone feels valued and empowered to succeed. As a Customer Experience Manager, you'll play a critical role in driving our CX programs for RRP brands, setting the stage for exceptional consumer experiences in assigned markets. Your expertise will help us develop a powerful, consistent...
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Customer Experience Strategist
hace 3 semanas
Zaragoza, Zaragoza, España Bond Brand Loyalty A tiempo completoAbout Us:Bond Brand Loyalty is a creative and innovative solutions company that helps clients build strong loyalty to their brands. We design, build, and manage solutions that drive customer satisfaction and loyalty.The Role:We are seeking a Senior Customer Experience Strategist to help shape and influence market-relevant, innovative Customer Experience...
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Senior Manager of Customer Success
hace 1 mes
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 1 mes
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 4 semanas
Zaragoza, Zaragoza, España Workiva Spain, S.L. A tiempo completoJob SummaryWe are seeking a highly experienced Senior Manager of Customer Success to lead our Iberia and Emerging Markets Customer Success Team. As a key member of our EMEA team, you will be responsible for ensuring our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key ResponsibilitiesManage a...
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Customer Experience Manager
hace 3 semanas
Zaragoza, Zaragoza, España Jti A tiempo completoAbout the Role:At JTI, we're committed to creating a workplace where everyone feels valued and empowered to succeed. As a Customer Experience Manager, you'll play a critical role in driving our CX programs for RRP brands, setting the stage for exceptional consumer experiences in assigned markets.Key Responsibilities:Develop and implement CX platforms that...
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Customer Experience Manager
hace 4 semanas
Zaragoza, Zaragoza, España Japan Tobacco International A tiempo completoCustomer Experience Manager - RRP BrandsAt Japan Tobacco International, we strive to create a workplace where everyone feels valued and empowered to succeed. As a Customer Experience Manager - RRP Brands, you will play a key role in driving our CX programs for RRP brands, setting the foundation for delivering a superior consumer brand experience in the...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Ab Tasty A tiempo completoAB Tasty is a global leader in AI-powered experience optimization solutions. As a Customer Success Manager, you will be responsible for guiding and advising clients on the best ways to make the most out of our solutions.You will work closely with the Sales, Account Management, and technical teams to ensure seamless experiences for customers. Your expertise...
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Senior Category Manager
hace 1 mes
Zaragoza, Zaragoza, España Engineeringuk A tiempo completoJob Title: Senior Category ManagerJoin Engineeringuk as a Senior Category Manager and take on the challenge of driving growth and improving customer and seller experience across Consumables in Europe.About the RoleWe are seeking a highly organized and self-driven individual with a passion for independent problem-solving and data analysis. As a Senior...
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Senior Category Manager
hace 1 mes
Zaragoza, Zaragoza, España Engineeringuk A tiempo completoJob Title: Senior Category ManagerJoin Engineeringuk as a Senior Category Manager and take on the challenge of driving growth and improving customer and seller experience across Consumables in Europe.About the RoleWe are seeking a highly organized and self-driven individual with a passion for independent problem-solving and data analysis. As a Senior...
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Senior AI Strategist, Customer Experience
hace 2 semanas
Zaragoza, Zaragoza, España Boston Consulting Group A tiempo completoAbout the RoleWe are seeking a Senior Knowledge Analyst to join our Deep AI team at the Boston Consulting Group. As a key member of our team, you will partner with business leaders and client consulting teams to support the sales and delivery of AI-driven Customer Management programs.Your role will involve playing a critical part in the evolution of our AI...
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Customer Experience Program Manager
hace 3 semanas
Zaragoza, Zaragoza, España Personio A tiempo completoAbout the RoleThis position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team at Personio, you will develop, organize, and coordinate interconnected projects within our organization, with an overall goal of...
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Senior Product Manager
hace 1 mes
Zaragoza, Zaragoza, España Amazon A tiempo completoSenior Product ManagerAmazon is seeking a highly skilled Senior Product Manager to lead the development of Alexa, our innovative AI assistant. As a key member of the Amazon team, you will be responsible for designing and launching new features and experiences that delight our customers.Key Responsibilities:Launch Amazon Echo devices in Spain, ensuring they...
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Senior Product Manager
hace 1 mes
Zaragoza, Zaragoza, España Amazon A tiempo completoSenior Product ManagerAmazon is seeking a highly skilled Senior Product Manager to lead the development of Alexa, our innovative AI assistant. As a key member of the Amazon team, you will be responsible for designing and launching new features and experiences that delight our customers.Key Responsibilities:Launch Amazon Echo devices in Spain, ensuring they...
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Senior Customer Service Manager
hace 3 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob SummaryAs a Senior Customer Service Manager at Msd, you will be responsible for leading a team of Customer Service Analysts in executing timely, accurate, and compliant processing of customer interactions, queries, and communications. You will coordinate daily process activities, review, and manage pending actions, analyze results, and report to the...
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Delivery Experience Manager
hace 1 mes
Zaragoza, Zaragoza, España Mygwork A tiempo completoDelivery Experience ManagerAmazon Store Customer Service is seeking a talented Delivery Experience Manager to help us improve our delivery processes. As the Voice of Delivery Experience, you will analyze processes and understand areas for improvement. This role can be based in Madrid and is part of Amazon's Customer Service team, which is at the heart of...