Customer Experience Strategist
hace 4 semanas
Bond Brand Loyalty is a creative and innovative solutions company that helps clients build strong loyalty to their brands. We design, build, and manage solutions that drive customer satisfaction and loyalty.
The Role:
We are seeking a Senior Customer Experience Strategist to help shape and influence market-relevant, innovative Customer Experience strategy and program design, optimization, and management. As a trusted advisor, you will provide valuable guidance to our clients and help them achieve their business objectives.
A Day in The Life:
- Develop and implement customer experience strategies, programs, and create proposals that align with our clients' business objectives and drive broad customer experience and loyalty.
- Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.
- Execute projects and lead project teams providing guidance, coaching, and support to ensure the successful execution.
- Conduct customer research and gather insights to understand customer needs, preferences, and pain points.
- Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.
- Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless and consistent customer experience across all touchpoints.
- Implement customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.
- Facilitate virtual, hybrid, and face-to-face workshops, trainings, and meetings, leading projects to success by strengthening bonds with participants.
- Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.
- Build strong relationships with clients, serving as a trusted advisor and strategic partner in their customer experience initiatives.
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