Customer Experience Manager
hace 1 mes
About the Role:
At JTI, we're committed to creating a workplace where everyone feels valued and empowered to succeed. As a Customer Experience Manager, you'll play a critical role in driving our CX programs for RRP brands, setting the stage for exceptional consumer experiences in assigned markets.
Key Responsibilities:
- Develop and implement CX platforms that align with brand strategies and target consumer needs.
- Collaborate with internal stakeholders to recommend optimal RRP activation strategies and deployment.
- Design detailed briefings for agencies involved in CX platforms, ensuring alignment with brand guidelines and timelines.
- Conduct in-depth analyses of CX platforms to uncover powerful insights and inform short and medium-term strategies.
- Lead and develop the Activation Team, fostering a collaborative OneTeam mindset.
What You'll Bring:
- Proven experience in CX management, brand strategy, or a related field.
- Strong analytical and problem-solving skills, with the ability to drive insights and recommendations.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.
What We Offer:
- A dynamic and inclusive work environment that values diversity and creativity.
- Opportunities for professional growth and development, with a focus on building skills and expertise.
- A competitive compensation and benefits package, with a focus on recognizing and rewarding outstanding performance.
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