Customer Experience Manager

hace 1 mes


Zaragoza, Zaragoza, España Jti A tiempo completo

About the Role:

At JTI, we're committed to creating a workplace where everyone feels valued and empowered to succeed. As a Customer Experience Manager, you'll play a critical role in driving our CX programs for RRP brands, setting the stage for exceptional consumer experiences in assigned markets.

Key Responsibilities:

  • Develop and implement CX platforms that align with brand strategies and target consumer needs.
  • Collaborate with internal stakeholders to recommend optimal RRP activation strategies and deployment.
  • Design detailed briefings for agencies involved in CX platforms, ensuring alignment with brand guidelines and timelines.
  • Conduct in-depth analyses of CX platforms to uncover powerful insights and inform short and medium-term strategies.
  • Lead and develop the Activation Team, fostering a collaborative OneTeam mindset.

What You'll Bring:
  • Proven experience in CX management, brand strategy, or a related field.
  • Strong analytical and problem-solving skills, with the ability to drive insights and recommendations.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

What We Offer:
  • A dynamic and inclusive work environment that values diversity and creativity.
  • Opportunities for professional growth and development, with a focus on building skills and expertise.
  • A competitive compensation and benefits package, with a focus on recognizing and rewarding outstanding performance.


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