Customer Support Manager– Outpayce
hace 1 mes
Customer Support Manager Outpayce - (temporary position)
At Amadeus, we strive to deliver seamless travel payments experiences by helping our customers and travelers benefit from new advances in payments, more quickly across the entire journey.
We combine our reliability, knowledge, and technological innovation with Outpayce's hunger to disrupt the ways of processing payments and delivering greater choice, faster innovation, and an improved experience for airlines, hotels, travel sellers, and corporations worldwide.
Please note this is a temporary position / maternity leave cover.
In this role, you'll:
- Serve as the primary point of contact for the assigned customer travel agent accounts, overseeing all aspects of their experience with our products and services, including incident resolution.
- Proactively anticipate customer needs and address them within our organization.
- Collaborate with cross-functional teams to support customer requests and ensure smooth operations.
- Promote best practices and empower customers to make the most of our products.
- Coordinate training initiatives between Delivery and Customer Service teams.
- Investigate and resolve issues, ensuring all cases are promptly and comprehensively addressed.
- Champion customer concerns internally and drive actionable solutions, ensuring no pending or overdue cases.
- Organize refresher training sessions and support team proficiency.
- Handle escalations of complex incidents and facilitate communication between support teams and other internal departments.
- Initiate and oversee configuration updates for Outpayce products.
About the ideal candidate:
Bachelor's degree in relevant field.
At least 3-5 years of experience in a customer-facing role in a multinational environment.
Understanding of the travel or payments industries, or acquiring ecosystem preferred.
Proficient in English and French (both verbal and written); other languages are a plus (Spanish, Italian, German).
Excellent communication, organizational, and problem-solving skills.
Ability to build strong customer relationships and provide quality service.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer.
-
Zaragoza, Zaragoza, España Envista Holdings A tiempo completoJob Title: Customer Success Manager for Dental Support OrganisationJob Summary:Envista Holdings is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring seamless collaboration between our organisation and the Dental Support Organisation. This role is responsible for overseeing...
-
Customer Support Specialist US
hace 3 semanas
Zaragoza, Zaragoza, España team A tiempo completoCustomer Support Specialist USiubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. As a Customer Support Specialist US, you will be responsible for guiding and helping users with any queries they might have and evaluating the updates to our products to recommend possible...
-
Enterprise Customer Success Manager
hace 3 semanas
Zaragoza, Zaragoza, España Ab Tasty A tiempo completoCustomer Success Manager Job DescriptionWe are looking for an experienced professional to join our team in Spain as a Customer Success Manager. As a key member of our Customer Success team, you will be responsible for guiding and advising clients on the best ways to maximize the value of our solutions. This includes working closely with the Sales, Account...
-
Customer Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Tillster A tiempo completo**Technical Support Engineer Role Summary**Tillster is seeking a talented Technical Support Engineer to join our Madrid-based team. As a key member of our customer support team, you will play a vital role in resolving technical issues and ensuring exceptional customer experiences.**Responsibilities**Provide technical support for Tillster's self-service...
-
Customer Support Expert
hace 1 mes
Zaragoza, Zaragoza, España Ravenpack A tiempo completoAbout Raven PackRaven Pack is a leading provider of Alternative Data analytics for financial services. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.We are looking for a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a Senior Customer Support Specialist, you will work...
-
Technical Support Manager for Global Product Quality
hace 2 semanas
Zaragoza, Zaragoza, España Atlas Copco A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Manager to join our team in Zaragoza, Spain. This is a unique opportunity to lead the technical support function for our global product company and drive business growth through excellent customer service.About UsAtlas Copco is a leading provider of innovative solutions for the industrial sector....
-
Dental Support Organisation Account Manager
hace 4 semanas
Zaragoza, Zaragoza, España Envista Holdings A tiempo completoJob Title: Dental Support Organisation Account ManagerAt Envista Holdings, we are seeking a skilled Dental Support Organisation Account Manager to join our team. This role will be responsible for ensuring seamless collaboration between our organisation and the Dental Support Organisation, overseeing the planning, coordination, and execution of initiatives to...
-
Customer Success Manager, Iberia Country
hace 4 semanas
Zaragoza, Zaragoza, España Denodo Technologies A tiempo completoKey Responsibilities:As a Customer Success Manager, you will be responsible for overseeing the successful delivery of all services under your management from kickoff to closeout, ensuring it conforms to customer expectations and contractual agreements. You will determine agenda details, monitor progress, and maintain strong relationships with architects,...
-
Service Support Manager
hace 2 semanas
Zaragoza, Zaragoza, España Robert Walters Spain A tiempo completoJob OverviewThe Service Support Manager will be responsible for managing and coordinating service support to customers, ensuring proper technical capabilities, materials resources, and tools. This role requires strong technical background and experience in a technical position in the industry.
-
Commercial Lawyer
hace 1 mes
Zaragoza, Zaragoza, España Amadeus It Group A tiempo completoJob Title: Transactional LawyerJob Summary:Amadeus It Group is seeking a skilled Transactional Lawyer to provide legal support for commercial issues, including the implementation of company policy, adaptation to local market needs, negotiation of contracts with relevant parties, and analysis of applicable laws and regulations.Key Responsibilities:Provide...
-
Technical Support Manager for Global Product Quality
hace 1 semana
Zaragoza, Zaragoza, España Atlas Copco A tiempo completoWe are seeking a highly motivated Technical Support Manager to lead our team in Zaragoza, Spain. The successful candidate will be responsible for providing expert technical support to our customer centers, ensuring efficient and effective state-of-the-art technical support for all products designed and manufactured in Zaragoza.Key Responsibilities:Develop...
-
Customer Success Manager
hace 2 semanas
Zaragoza, Zaragoza, España Sap A tiempo completoAbout the RoleAs a Customer Success Manager at SAP, you will have the opportunity to work with clients across the globe, helping them navigate their business journeys with our innovative solutions.We offer a dynamic and collaborative work environment that fosters innovation, creativity, and growth. Our team is passionate about delivering exceptional customer...
-
Customer Success Account Manager
hace 1 mes
Zaragoza, Zaragoza, España Microsoft A tiempo completoAt Microsoft, we're on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.As a Customer Success Account Manager, you'll be the primary customer-facing role responsible for customer...
-
Customer Service Team Manager
hace 4 semanas
Zaragoza, Zaragoza, España Kone México A tiempo completoJob Title: Customer Service Team ManagerKONE, a leading elevator and escalator company, is seeking a highly skilled Customer Service Team Manager to lead our team in Madrid. The ideal candidate will have experience in customer service, team management, and leadership.Key Responsibilities:Manage and develop a team of customer service representatives to ensure...
-
Customer Marketing Specialist
hace 1 mes
Zaragoza, Zaragoza, España Monster Energy A tiempo completoJob Title: Customer Marketing ManagerDescription:The Customer Marketing Manager position at Monster Energy will be a hybrid role across retail and fan-centric marketing. A revenue-centric marketer will focus on increasing ROS and revenue stream with dedicated customers through engaging 360 marketing campaigns, and support developing, implementing, and...
-
Zaragoza, Zaragoza, España Amazon A tiempo completoAmazon Customer Service Job DescriptionAt Amazon, we're revolutionizing customer service by leveraging cutting-edge AI solutions. We're seeking a talented Applied Scientist to join our team and develop innovative AI solutions using Large Language Models, Machine Learning, and Natural Language Processing techniques.Key Responsibilities:Drive collaborative...
-
Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Worldline Global A tiempo completoCustomer Success Manager Role OverviewAt Worldline Global, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Enterprise Accounts team, you will be responsible for delivering exceptional customer experiences and driving business growth.Main ResponsibilitiesDevelop and maintain strong relationships with our...
-
Customer Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España TOMRA A tiempo completoJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team in southeastern Spain. This full-time position offers a unique opportunity to work with a fast-growing company, TOMRA, that values transparency and teamwork.
-
Customer Success Team Member
hace 4 semanas
Zaragoza, Zaragoza, España Sap A tiempo completoAbout the Role:As a Customer Success Team Member at SAP, you will be part of a globally diverse and supportive environment, working closely with customers to guide them through their business journey with our solutions. Your primary goal will be to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within your...
-
Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Xm Cyber A tiempo completoXm Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. Our exposure management solution transforms the way organizations see and address cyber threats, demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments...