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Logistics Delivery Experience Manager

hace 2 meses

Zaragoza, Zaragoza, España Zooplus A tiempo completo

**Job Summary**

We are seeking a highly skilled Logistics Delivery Experience Manager to join our team at Zooplus. As a key member of our operations team, you will be responsible for ensuring the highest quality delivery experience for our customers across Europe.

**Key Responsibilities**

  • Act as an advocate for our customers, supporting the local market and EU-wide Operations Team in the management of last mile delivery.
  • Set customer expectations and benchmarks per market, evaluating market developments and services.
  • Coordinate projects aimed at delivering an amazing customer delivery experience, in accordance with our business principles.
  • Collaborate with the sales team to advance customer experience in local markets.
  • Monitor development of customer satisfaction and set the right priorities and strategies per market.
  • Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.

**Requirements**

  • Graduate degree or equivalent in a relevant discipline.
  • Sound experience in logistics services.
  • Previous experience working in a highly customer-oriented and challenging logistics-based business.
  • Broad knowledge about methods for identifying customer requirements.
  • Demonstrated ability to manage projects.
  • High analytical competence and advanced IT skills including MS Excel.
  • Profound knowledge of the Spanish Last Mile market and logistics.
  • Problem-solving, self-driven, and result-oriented way of working.
  • Excellent written and verbal communication skills in Spanish and English.
  • Willingness to travel.

**What We Offer**

  • 20% discount in our zooplus shop.
  • Internal and external training.
  • Team events.
  • 28 Annual Vacation Days.
  • Private Medical Health Insurance.
  • Hybrid working model (up to 40% remote).