Client Experience and Enablement Manager

hace 4 semanas

Zaragoza, Zaragoza, España Launchmetrics A tiempo completo
{"About the Role": "

At Launchmetrics, we're seeking a skilled Client Experience and Enablement Manager to join our team. This role is responsible for creating and managing enablement content, strategy, and communication to deliver exceptional client experiences. As a key member of our team, you'll work closely with our Chief Customer Officer to develop and maintain an educational curriculum for Customer Success and Professional Services.

", "Key Responsibilities": "
  • Maintain internal and external documentation and content, including articles, recorded webinars, and self-paced training videos hosted in our Learning Management System.
  • Develop and deliver Customer Success enablement programs based on Launchmetrics' processes and playbooks.
  • Design and facilitate product trainings and webinars to ensure teams are well-versed and up-to-date on Launchmetrics products and customer-facing soft skills.
  • Consistently work with business teams to collect best practices, prospect and customer stories, and learnings to continuously curate the knowledge base.
  • Create a certification system for onboarding milestones and ongoing enablement training.
  • Understand and work with partners and integrators, running enablement programs to assist with their ramp-up.
  • Build a strategy around enablement by analyzing success or failure of content and iterating on program formats.
  • Own new feature enablement roll-out, including developing content, enablement calendar, and all internal communication.
", "Client Experience & Enablement": "

We're looking for someone who can repurpose internal content to develop Help Center materials alongside the Support team and other client-friendly communication to improve customer experience from onboarding through to adoption.

", "Requirements": "
  • Bachelor's degree or equivalent experience in business, communications, or a related field.
  • Native English Speaker or equivalent fluency.
  • 1-3 years experience in a similar role (ideally experience with training, webinars, and product documentation).
  • Superior communication skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively.
  • Strong empathy for customers.
  • Excellent problem solver.
  • Ability to prioritize, multi-task, and manage time.
", "About You": "

We're looking for a collaborative and results-driven individual who is passionate about delivering exceptional client experiences. If you're a skilled communicator with a strong background in enablement and client success, we'd love to hear from you.

", "What We Offer": "

At Launchmetrics, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.

", "How to Apply": "

Please submit your application, including your resume and a cover letter, to [insert contact information].

", "Language": "English"}

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