Sprinklr Software Iberia Renewals Expert
hace 17 horas
We're seeking an Account Growth and Retention Manager to join our team at Sprinklr Software Iberia. In this role, you will be responsible for driving account growth and retention through effective contract renewal management, license expansion, and risk mitigation.
Main Responsibilities:- Contract Renewal Management: Negotiate contract renewals using sound commercial judgment, ensuring maximum contract value while protecting and enhancing the customer relationship.
- License Expansion: Identify areas of license expansion and work with customers to implement additional solutions.
- Risk Mitigation: Proactively identify and mitigate potential renewal risks, working cross-functionally to develop risk mitigation strategies.
- Customer Communication: Engage customers in conversations around renewal readiness, timing, and general customer needs, ensuring ongoing engagement and customer value realization.
- Documentation: Document all renewal steps clearly in SFDC/Clari systems, adhering to Renewal Guidelines.
To succeed in this role, you'll need a strong background in sales, account management, and customer service, with experience in a Renewal Account Management customer-facing, quota-carrying role. Fluency in Italian, Spanish, and English is required, as well as a solid understanding of Sprinklr licensing models.
A minimum of 5 years of experience in a similar role, with a proven track record of building positive relationships with peers and cross-functional partners, is essential. Excellent written and verbal communication skills, a growth mindset focused on customer success, and a proactive approach with strong attention to detail, time management, and organization are also crucial.
Salary and BenefitsThe estimated salary for this role is €60,000 - €80,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including a range of global and localized plans throughout the world, to support your overall well-being and financial protection for you and your family.
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