Front Office Team Member
hace 4 días
The Sofitel Hotel in Barcelona is a 5-star hotel located in the heart of the city, with breathtaking views of the sea and easy access to the beach. As a major tourist destination, our hotel offers comfortable rooms, two pools, and a gym, making it an ideal choice for business and leisure travelers alike.
Job DescriptionWe are seeking a Front Office Intern to join our team and learn the ins and outs of our front office operations. As a member of our team, you will be responsible for ensuring a smooth and efficient experience for all guests at registration, during their stay, and at check-out.
Responsibilities:- Accurately and efficiently receive and process guest reservations while observing policy and procedures for hotel operation
- Attend to all incoming calls in a professional and polite manner, striving to provide total customer satisfaction
- Ensure that the highest level of customer satisfaction and service is offered and maintained at all times in relation to welcoming guests to the hotel complex
- Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/guest special requests, room rates, and guest information
To be successful in this role, you should have the following skills and qualifications:
- Currently enrolled in a MBO hotel/tourism or Hotel Management program
- Known as enthusiastic, hospitable, team-builder, stress-resistant, and representative
- Possess passion for the hospitality industry
- Fluent in English, Spanish, and French (optional)
We offer a dynamic internship experience where you will have the opportunity to work in a young and enthusiastic team, gain valuable skills and knowledge, and develop your career in the hospitality industry. Additionally, you will receive a trainee allowance of €600 per month and one meal per day.
Please note that this is a full-time position, requiring a minimum commitment of 6 months, 5 days per week, and 40 hours of practice per week.
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