Front Office Night Crew Ambassador

hace 2 semanas


Barcelona, Barcelona, España Generator Hostels A tiempo completo
Deliver Exceptional Guest Experiences

We're seeking a passionate and confident Front Office Night Crew member to join our team at Generator London. As a key contributor to our hotel's success, you'll be responsible for ensuring that every guest has an unforgettable experience.

About Us

Generator Hostels is a leading European lifestyle hospitality brand known for its safe and social spaces. Our hotels offer a unique blend of cultural action, creative pulse, and outstanding customer service. As a team member, you'll be part of a dynamic and fast-paced environment that values individuality and creativity.

Job Responsibilities

  • Take ownership of the guest journey to ensure exceptional service and high levels of satisfaction
  • Develop a deep understanding of our guests' needs and preferences
  • Own guest complaints and resolve them efficiently and effectively
  • Demonstrate a passion for delivering outstanding customer service and creating memorable experiences
  • Monitor and maintain our social spaces, ensuring they embody the Generator brand and culture
  • Stay up-to-date with local knowledge, including cafes, bars, restaurants, art, and music
  • Comply with all company policies, including Fire Training, Health & Safety, and Food Hygiene
  • Administer shift procedures with accuracy and consistency

Requirements

  • Solution-oriented approach with excellent organizational skills
  • Ability to work under pressure and adapt to changing situations
  • Strong communication and interpersonal skills
  • Experience in the hospitality/service industry, preferably in front-of-house roles
  • Availability to work flexible shifts, including nights and weekends

Benefits

  • Competitive salary: £25,000 - £30,000 per annum
  • Birthday holiday in addition to yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals
  • Company contribution towards gym membership fees
  • Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
  • Employer-funded life assurance and income protection
  • 2 free nights' accommodation across any hostels (subject to availability)
  • Reduced room rates for staff and friends/family members
  • Social events and celebrations calendar
  • Various employee recognition schemes

Location: Generator London
Salary: £25,000 - £30,000 per annum


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