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Hotel Night Manager
hace 2 meses
About the Role
We are seeking an experienced Night Manager to join our pre-opening team at SLS Barcelona. Reporting to the Front Office Manager, the successful candidate will lead and supervise the Front Office department's operational functions throughout the night, ensuring safety, security, and a seamless guest experience.
Key Responsibilities
- Lead and supervise night shifts, ensuring accuracy and completion of reports.
- Undertake a review of end-of-day takings against logged reports, editing reports to ensure accuracy and investigating any anomalies found between daily reports and takings.
- Train the Front Office night team in ensuring the accurate completion of systems and processes.
- Conduct nightly audits, meticulously reconciling accounts to ensure accuracy.
- Ensure credit card system reconciles to daily transaction lists.
- Collaborate with the team to enforce procedures, creating a tranquil environment.
- Manage overnight reservations and check-ins, providing efficient and friendly service.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
Requirements
- Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a plus.
- Fluent in Spanish and English.
- Excellent verbal and written communication skills.
About Us
SLS Barcelona is a five-star urban resort of extraordinary experiences, bringing a new variety of seaside glamour, indulgence, and excellence to Barcelona's waterfront district of Port Forum.