Luxury Night Manager for Pre-Opening Team

hace 6 días


Barcelona, Barcelona, España Ennismore A tiempo completo

About SLS Barcelona

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to the city's waterfront district. This upscale hotel features a terrace off every guestroom, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Job Description: Luxury Night Manager

We are seeking an experienced Night Manager to join our pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, the Night Manager will lead and supervise the Front Office department's operational functions throughout the night.

Key Responsibilities:

  • Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience.
  • Undertake a review of end-of-day takings against logged reports and edit all reports to ensure accuracy and full completion.
  • Train the Front Office night team in ensuring the accurate completion of systems and processes.
  • Conduct nightly audits, meticulously reconciling accounts to ensure accuracy.
  • Ensure credit card system reconciles to daily transaction lists.
  • Collaborate with the team to enforce procedures, creating a tranquil environment.
  • Manage overnight reservations and check-ins, providing efficient and friendly service.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner.

Qualifications:

To be successful as a Night Manager at SLS Barcelona, you will need:

  • A minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • The ability to work independently and to partner with others to promote an environment of teamwork.
  • Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
  • Excellent verbal and written communication skills. Fluency in Spanish and English.

Salary: €40,000 - €60,000 per annum, depending on experience.



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