Executive Housekeeping Assistant
hace 1 semana
Company Description: Mövenpick Resort & Spa Bintan Lagoon is a luxurious beach getaway destination in Bintan, Indonesia, offering Swiss-inspired hospitality and a range of amenities, including golf courses, swimming pools, and event spaces.
Job Summary:We are seeking an experienced Assistant Executive Housekeeper to join our team. The successful candidate will assist the Executive Housekeeper in personnel matters, establish effective employee relations, and ensure the highest standards of housekeeping and maintenance.
Key Responsibilities:- Assist the Executive Housekeeper in interviewing, evaluating, and counselling housekeeping staff.
- Establish and maintain effective employee relations, ensuring a positive and productive work environment.
- Train employees in the proper care of operating equipment and inspect its use to prevent breakdowns.
- Ensure good interdepartmental communication and teamwork, particularly with the Laundry Department, Engineering Department, and Front Office Department.
- Inform other departments of housekeeping matters that concern them.
- Consult with the Executive Housekeeper on work that needs to be excluded.
- Attend daily communication meetings and weekly housekeeping meetings.
- Act and follow up on all decisions, departmental meetings, and programs as scheduled by the Executive Housekeeper.
- Ensure housekeeping personnel are familiar with in-house facilities to assist guests.
- Coordinate with Front Office to ensure adequate vacant clean rooms are available for sale.
- Maintain open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping and Laundry Department.
- Inspect guest and public areas daily to ensure cleanliness and report findings to the Executive Housekeeper.
- Monitor housekeeping personnel to ensure rooms receive proper attention.
- Inspect daily VIP-allocated rooms and spot check rooms of in-house VIP guests.
- Spot check vacant, occupied, and out-of-order rooms daily and report findings to the Executive Housekeeper.
- Coordinate the spring cleaning and maintenance requisitions of all rooms and public areas with the Executive Housekeeper.
- Receive and investigate queries and complaints from hotel guests, Management, and Front Office, then report to the Executive Housekeeper.
- Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture, and conduct of housekeeping personnel.
- Monitor and control housekeeping tasks, such as lost and found, key control, security, and emergency procedures.
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing, and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, and PowerPoint
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