Housekeeping Operations Manager

hace 1 día


Madrid, Madrid, España Accor Hotels A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Accor Hotels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our resort.

Key Responsibilities

  • Assist the Executive Housekeeper in personnel matters such as interviewing, evaluating, and counselling.
  • Establish and maintain effective employee relations.
  • Responsible for training employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and ensure breakdowns are repaired.
  • Ensure good interdepartmental communication, network, and teamwork.
  • Inform other departments of housekeeping matters that concern them, particularly the Laundry Department, Engineering Department, and Front Office Department.
  • Consult with the Executive Housekeeper on any work that needs to be excluded.
  • Attend daily communication meetings and weekly housekeeping meetings.
  • Act and follow up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
  • Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
  • Coordinate with Front Office to ensure there are adequate vacant clean rooms available for sale.
  • Maintain open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping and Laundry Department.

Requirements

  • Diploma in Tourism & Hospitality Management
  • Minimum 3 years of relevant experience in a similar capacity
  • Excellent reading, writing, and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint


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